Healthcare Customer Service Pro — Paid Training & Growth

Ibex Limited; Washington (District of Columbia); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid training

Flexible shifts

Job summary

Ibex Limited is hiring a Customer Service Agent to support members with health insurance inquiries via phone, email, and chat. You will help with coverage, benefits, claims, and provider networks while ensuring HIPAA compliance.

Join a team that values energy, teamwork, and growth, with paid training and flexible shifts including weekends. We encourage applicants who are eager to learn even if not all qualifications are met.

Qualifications

• Previous customer service experience, preferably in healthcare or insurance.
• Strong verbal and written communication skills.
• Independent decision-making and problem-solving under pressure.
• Ability to handle high volumes of calls, chats, and emails.
• Proficiency in CRM and customer support platforms.
• Must be 18+ and have a high school diploma or equivalent.

Responsibilities

• Provide guidance on provider networks, referrals and pre-authorizations.
• Troubleshoot and resolve billing, payments and coverage issues.
• Ensure HIPAA compliance when handling member information.
• Collaborate with internal departments to resolve complex member concerns.
• Maintain accurate records in CRM systems.
• Meet performance metrics such as response time, resolution rate and CSAT scores.
• Stay updated on policies, state regulations and healthcare industry changes.

Skills

Customer service experience

Verbal and written communication

Problem-solving under pressure

Multitasking in high-volume env.

Education

High school diploma or equivalent

Tools

CRM software

Customer support platforms

Job description

Ibex Limited is hiring a Customer Service Agent to support members with health insurance inquiries via phone, email, and chat. You will help with coverage, benefits, claims, and provider networks while ensuring HIPAA compliance.

Join a team that values energy, teamwork, and growth, with paid training and flexible shifts including weekends. We encourage applicants who are eager to learn even if not all qualifications are met.