Remote High-Impact Customer Support Specialist

Teleperformance; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance is hiring a Pre-License Support Specialist to use decision-making and innovation to address consumer concerns while following company guidelines. The role tackles high-level consumer issues in a fast-paced environment, with a focus on quality service.

The position requires at least 6 months of customer service experience, the ability to type 25 words per minute, and comfort with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Resolve complex consumer issues and advise first level representatives on high level issues.
• Assist policy holders with billing questions and concerns
• Provide support to policy holders with any policy changes requested
• Support policy holders needs by providing recommendations and adjusting as necessary

Skills

Customer service

Typing

Windows familiarity

Communication

Problem solving

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance is hiring a Pre-License Support Specialist to use decision-making and innovation to address consumer concerns while following company guidelines. The role tackles high-level consumer issues in a fast-paced environment, with a focus on quality service.

The position requires at least 6 months of customer service experience, the ability to type 25 words per minute, and comfort with Windows-based systems.