Remote Customer Support & Order Management Specialist

LDR Site Services; Atlanta (GA); Remote; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

LDR Site Services is seeking a customer support specialist to ensure smooth order management after the sale across the lifecycle. You will handle inbound calls, emails, and tickets, resolve issues, coordinate relocations and swaps, and act as a liaison to accounts receivable, ensuring satisfaction for customers and vendors.

The ideal candidate has 2–3 years in customer support, thrives in a remote environment, communicates clearly across channels, and can multitask with attention to detail while

Qualifikationen

• 2–3 years of proven experience in customer support.
• Experience in a customer driven remote environment preferred.
• Ability to communicate effectively over the telephone, email and social media with a high attention to detail.
• Solid Technical/computer aptitude including the utilization of multi-screen systems.
• Familiar with using Salesforce.com or similar CRM to organize and maximize prospecting efforts into target accounts.
• Have a structured/self-motivated approach to meeting weekly, monthly and quarterly goals.
• Excellent interpersonal skills
• People-oriented
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to multitask
• Ability to effectively relate to a customer

Aufgaben

• Provide prompt, accurate, and friendly customer service.
• Responding to customer and vendor inquiries Via Text, Call, Tickets, and emails.
• Handling escalated customer support concerns
• Managing relocations and swaps
• Functioning as a liaison to Accounts Receivable
• Use a customer-focused, needs-based review process to educate customers
• Maintain a strong work ethic with a total commitment to success each day.

Kenntnisse

Customer support

Remote work

CRM (Salesforce)

Multi-screen systems

Communication skills

Team player

Detail oriented

Problem solving

Self-motivated

Goal oriented

Ausbildung

Bachelor's degree preferred

Tools

Salesforce CRM

Jobbeschreibung

LDR Site Services is seeking a customer support specialist to ensure smooth order management after the sale across the lifecycle. You will handle inbound calls, emails, and tickets, resolve issues, coordinate relocations and swaps, and act as a liaison to accounts receivable, ensuring satisfaction for customers and vendors.

The ideal candidate has 2–3 years in customer support, thrives in a remote environment, communicates clearly across channels, and can multitask with attention to detail while