Remote Customer Experience Specialist - Orders & Support

RelaDyne; United States; Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and life insurance

401(k) with company match

Generous PTO and sick time

Opportunities to grow and develop your

Training

Job summary

RelaDyne is seeking a Customer Service Representative to join our team and provide outstanding support to customers and internal teams. In this role, you’ll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience.

We’re looking for individuals with a high school diploma and customer service or administrative experience, who communicate clearly, solve problems, and keep tasks organized in a

Qualifications

• High school diploma or equivalent.
• Customer service or administrative experience.
• Strong communication and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with Microsoft Office; CRM experience is a plus.

Responsibilities

• Respond to customer service inquiries by phone and email in a timely and professional manner.
• Process and track customer orders accurately.
• Assist with invoicing, billing questions, and order status updates.
• Coordinate with sales, operations, and logistics teams to ensure timely delivery.
• Resolve customer concerns and escalated issues when needed.
• Maintain accurate customer records in company systems.
• Support general administrative tasks as needed.

Skills

Communication

Problem-solving

Multitasking

Organization

Microsoft Office

CRM experience

Customer service

Education

High School Diploma

Tools

Microsoft Office

CRM software

Job description

RelaDyne is seeking a Customer Service Representative to join our team and provide outstanding support to customers and internal teams. In this role, you’ll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience.

We’re looking for individuals with a high school diploma and customer service or administrative experience, who communicate clearly, solve problems, and keep tasks organized in a