Remote Customer Service Specialist

EP Transmissions; Northern (KY); Hybrid; USD 38,000 - 56,000; Full time

Job summary

EP Transmissions is seeking an after-sales support specialist to assist customers with order updates, shipping questions, returns, and general account help. You will be the steady point of contact from checkout to delivery, using clear communication and organized processes.

The role emphasizes structured ticket work, calm phone or email interactions, and proactive status updates to keep customers informed and satisfied throughout the journey.

Qualifications

• Clear communication and strong organizational skills are essential.
• Ability to manage multiple tickets and respond promptly to inquiries.
• Comfortable communicating via phone and email in a professional manner.

Responsibilities

• Track shipments and provide status updates to customers.
• Coordinate returns and process order changes as needed.
• Update order notes and keep customers informed from order to delivery.

Skills

Customer service

Communication

Organization

Job description

Support customers after the sale with order updates, shipping questions, returns, and general account help. This role is ideal for someone who communicates clearly, stays organized, and keeps customers informed from order to delivery.

You’ll be the steady point of contact after checkout — tracking shipments, coordinating returns, updating order notes, and keeping customers informed without surprises. Ideal for people who like structured ticket work and calm, professional phone or email communication.