Remote Customer Service & Order Processing Pro

Eight Point Solutions; Buffalo (NY); A distancia; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work arrangement

Competitive hourly compensation

Paid training

Career development opportunities

Paid time off

Professional development

Descripción de la vacante

Eight Point Solutions is seeking a dependable Customer Service & Order Processing Specialist to support customer service and daily order management from a remote setting. You will communicate with customers, organize information, process orders, and ensure transactions are accurate and efficient.

The role involves serving as a key contact for inquiries, updating records, and coordinating with sales and production.

Formación

• Strong written and verbal communication skills.
• Good organizational and time-management abilities.
• Basic computer proficiency with Microsoft Office or Google Workspace.
• Ability to manage customer inquiries and multiple administrative tasks.
• Attention to detail and accuracy when entering information.

Responsabilidades

• Respond to customer inquiries via email, phone, and other channels.
• Receive, review, enter, and process customer orders accurately.
• Maintain updated customer accounts and order records.
• Provide customers with order confirmations and status updates.
• Coordinate with internal departments on orders and delivery updates.
• Review orders to ensure details are complete and accurate.
• Assist with quotations, invoices, and order-related documents.
• Maintain organized spreadsheets and databases.
• Identify and communicate order discrepancies to the appropriate department.
• Provide professional, timely customer support and handle sensitive information with discretion.

Conocimientos

Customer service

Communication skills

Time management

Data entry

Attention to detail

Herramientas

Microsoft Office

Google Workspace

Excel

Descripción del empleo

Eight Point Solutions is seeking a dependable Customer Service & Order Processing Specialist to support customer service and daily order management from a remote setting. You will communicate with customers, organize information, process orders, and ensure transactions are accurate and efficient.

The role involves serving as a key contact for inquiries, updating records, and coordinating with sales and production.