Remote Customer Support Specialist

LGC Group; East Bay Township (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Generous PTO

401k with employer match

Life insurance

Disability insurance

Health Savings Account

Flexible spending account

Job summary

LGC is seeking a Customer Service Representative to deliver exceptional support to API program participants. You will handle inquiries across phone, email, live chat, and fax, manage account updates, renewals, and order modifications, and work with internal teams to ensure accurate data and timely responses.

This role emphasizes professionalism, attention to detail, and adherence to SOPs within a structured office setting.

Qualifications

• Experience in a call center, administrative, or client-focused environment.
• High school diploma or equivalent required.
• Proficiency with computers, email, and internet-based tools to assist customers.
• Strong verbal and written communication; ability to handle high inquiry volume across channels.
• Proven ability to resolve concerns with professionalism, courtesy, and accuracy.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and fax promptly and accurately.
• Manage account updates, new orders, and order modifications.
• Prepare quotes for payments or purchase orders for new enrollments.
• Assist participants with API website login issues and navigation.
• Coordinate with internal teams to address participant concerns and improve processes.

Skills

Customer service

Communication

Problem solving

Data entry

CRM systems

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

CRM systems

Outlook

Excel

Order entry

Web tools

Job description

LGC is seeking a Customer Service Representative to deliver exceptional support to API program participants. You will handle inquiries across phone, email, live chat, and fax, manage account updates, renewals, and order modifications, and work with internal teams to ensure accurate data and timely responses.

This role emphasizes professionalism, attention to detail, and adherence to SOPs within a structured office setting.