Remote Customer Experience Specialist

Lgc-; East Bay Township (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid training

Generous PTO

401k with employer match

Life insurance

Health Savings Account

Job summary

LGC is seeking a Customer Service Representative to be the face of the company, delivering exceptional support to API participants via email, phone, chat, and fax. You will assist with account maintenance, orders, renewals, and inquiries while collaborating with QA, accounting, and IT teams to ensure accurate, timely responses.

Ideal candidates have strong communication skills, attention to detail, and the ability to work within SOPs.

Qualifications

• Experience in customer service in call center, admin, or client-focused setting.
• Excellent verbal and written communication abilities.
• Proficiency with standard office software (Outlook, Word, Excel).
• Ability to rapidly learn CRM and order-entry systems.

Responsibilities

• Respond to participant inquiries via phone, email, live chat, and fax promptly and accurately.
• Manage account updates, new orders, and order modifications in company systems.
• Prepare quotes to obtain payments or purchase orders for new enrollments.
• Support renewal processing and assist participants with website login issues.

Skills

Customer service

Communication skills

Data entry

Multichannel support

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

CRM systems

Outlook

Excel

Order-entry systems

Job description

LGC is seeking a Customer Service Representative to be the face of the company, delivering exceptional support to API participants via email, phone, chat, and fax. You will assist with account maintenance, orders, renewals, and inquiries while collaborating with QA, accounting, and IT teams to ensure accurate, timely responses.

Ideal candidates have strong communication skills, attention to detail, and the ability to work within SOPs.