Hybrid Sales Support Specialist: Quote & Orders

Tech Sales Jobs; Raleigh (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off (PTO)

Wellness programs

Dental and vision plans

Pet insurance

Hybrid work model

Job summary

Paige Energy, a GCG Company, seeks a Sales Support Specialist to assist our growing customer base across utilities, handling quoting, order entry, and cross-functional coordination in a fast, transaction-heavy B2B environment. You’ll support our Strategic Accounts team, deliver a responsive, accurate customer experience, provide order status updates, and maintain records in CRM and ERP systems.

This role offers a hybrid work arrangement (3 days in office | 2 days from home) from our Raleigh

Qualifications

• 4+ years of customer support or sales support in a B2B industrial, manufacturing, or distribution environment.

Responsibilities

• Serve as an internal point of contact for inbound customer and sales inquiries related to product information, pricing, availability, shipments, and returns.
• Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution.
• Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays.
• Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information.
• Follow up on quotes and open opportunities to address outstanding questions and support conversion.
• Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams.
• Set up new customer accounts in internal systems to support efficient quoting and order processing.
• Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues.
• Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed.
• Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

Skills

Quote-to-order process

Order management

CRM

ERP

MS Office

Customer communications

Cross-functional coordination

Detail-oriented

Time management

B2B sales support

Tools

CRM systems

ERP systems

Microsoft Office

Job description

Paige Energy, a GCG Company, seeks a Sales Support Specialist to assist our growing customer base across utilities, handling quoting, order entry, and cross-functional coordination in a fast, transaction-heavy B2B environment. You’ll support our Strategic Accounts team, deliver a responsive, accurate customer experience, provide order status updates, and maintain records in CRM and ERP systems.

This role offers a hybrid work arrangement (3 days in office | 2 days from home) from our Raleigh