Remote Customer Support Navigator

HRS Talent Solutions; Chattanooga (TN); Remote; USD 34,000 - 49,000; Full time

Job summary

HRS Talent Solutions seeks a Customer Help Centre Assistant to provide remote support from Chattanooga, TN. You will read customer questions, locate relevant approved help articles, and share the precise instructions with brief explanations.

You will explain routine steps clearly, avoid inventing policy or diagnosing issues, and escalate when articles don’t cover the question. Strong browser skills help a smooth handoff.

Qualifications

• Experience in customer support is helpful but not required.
• Ability to navigate and verify online help articles.
• Comfort with using a browser to locate information.

Responsibilities

• Read incoming questions and identify the customer’s need.
• Search approved help pages and link the most relevant article.
• Explain steps in plain language without adding new policy.
• Note when no article covers the question and escalate as needed.
• Maintain accurate case history and hand off unresolved issues.

Skills

Customer service

Guided lookup

Clear communication

Job description

HRS Talent Solutions seeks a Customer Help Centre Assistant to provide remote support from Chattanooga, TN. You will read customer questions, locate relevant approved help articles, and share the precise instructions with brief explanations.

You will explain routine steps clearly, avoid inventing policy or diagnosing issues, and escalate when articles don’t cover the question. Strong browser skills help a smooth handoff.