Remote Website Navigation Specialist

HRS Talent Solutions; Buffalo (NY); Remote; USD 37,000 - 44,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Website Navigation Assistant who can locate the correct help article, verify it is current, and provide a concise, approved navigation path for visitors.

This full-time remote role also handles office administration tasks, logs navigation issues and broken links, escalates account-specific matters, and tracks responses, with hours and equipment details to be provided.

Responsibilities

• Read incoming website navigation questions.
• Verify a current published article before sharing it.
• Explain a short approved route through the site.
• Test a reported broken or redirected link.
• Record where a visitor became stuck.
• Escalate account-specific matters to the proper service queue.
• Track the response and remaining question.

Job description

HRS Talent Solutions is seeking a Customer Service Website Navigation Assistant who can locate the correct help article, verify it is current, and provide a concise, approved navigation path for visitors.

This full-time remote role also handles office administration tasks, logs navigation issues and broken links, escalates account-specific matters, and tracks responses, with hours and equipment details to be provided.