Remote Live Chat Support Specialist

HRS Talent Solutions; Spokane (WA); Remote; USD 37,000 - 51,000; Full time

Job summary

HRS Talent Solutions is seeking a Live Chat Customer Service Agent for remote online support. The role involves handling written inquiries via web chat, providing clear answers or next steps, and recording outcomes.

Complex issues are escalated to the appropriate team, with no need to improvise responses for urgent chats. Key duties include identifying customer questions, consulting approved help information, writing concise replies, asking necessary follow-up questions, and keeping

Qualifications

• Clear written communication with customers.
• Ability to follow approved information and provide next steps.

Responsibilities

• Read customer messages and determine the question or issue.
• Provide clear, concise replies in chat window.
• Record the outcome and next steps after each conversation.
• Explain handoffs to other teams when needed.
• Leave a concise summary of the chat and unresolved questions.

Skills

Written communication

Customer service

Job description

HRS Talent Solutions is seeking a Live Chat Customer Service Agent for remote online support. The role involves handling written inquiries via web chat, providing clear answers or next steps, and recording outcomes.

Complex issues are escalated to the appropriate team, with no need to improvise responses for urgent chats. Key duties include identifying customer questions, consulting approved help information, writing concise replies, asking necessary follow-up questions, and keeping