Remote Website Navigator - Customer Support & Admin

Hrstalentsolutions; Buffalo (NY); Remote; USD 37,000 - 44,000; Full time

Benefits offered by this job

Remote work

Full-time

Job summary

Hrstalentsolutions is seeking a Help Page Navigation Assistant for a remote, full-time role. The job focuses on guiding visitors to the correct help pages, validating content, and logging navigation issues to support the website team.

Responsibilities include reviewing inquiries, confirming approved routes, and escalating account-specific matters. The role emphasizes concise writing and efficient problem resolution, with training provided.

Qualifications

• Experience handling customer inquiries and guiding users clearly.
• Background in office administration and record-keeping is helpful.

Responsibilities

• Read incoming website navigation questions.
• Verify a current published article before sharing it.
• Explain a short approved route through the site.
• Test a reported broken or redirected link.
• Record where a visitor became stuck.
• Escalate account-specific matters to the proper service queue.
• Track the response and remaining question.

Skills

Customer service

Office administration

Job description

Hrstalentsolutions is seeking a Help Page Navigation Assistant for a remote, full-time role. The job focuses on guiding visitors to the correct help pages, validating content, and logging navigation issues to support the website team.

Responsibilities include reviewing inquiries, confirming approved routes, and escalating account-specific matters. The role emphasizes concise writing and efficient problem resolution, with training provided.