Remote Customer Support & Growth Specialist

Blackstone; Rapid City (SD); Hybrid; USD 54,000 - 83,000; Full time

Job summary

Blackstone in Rapid City, SD, is seeking a Customer Support Specialist to grow the company’s footprint through earned introductions and a data-driven approach. You will sharpen the value proposition across verticals and run discovery calls to uncover budget without asking directly.

Carry the SD number and relationships, represent Blackstone at events, and pair listening with instinct to identify hot leads in a fast-paced, low-bureaucracy environment.

Qualifications

• Working knowledge of CRM software and churn reduction skills.

Responsibilities

• Grow Blackstone's footprint one earned introduction at a time.
• Sharpen the Customer Support Specialist value prop for each vertical we touch.
• Run discovery calls that uncover budget without asking for it.
• Carry the SD number and the relationships that make it real.
• Represent Blackstone at trade shows, conferences, and local networking events.
• Pair Active Listening insight with gut feel to rank the hottest leads.

Skills

CRM Software

Churn Reduction

Design thinking

Customer curiosity

Job description

Blackstone in Rapid City, SD, is seeking a Customer Support Specialist to grow the company’s footprint through earned introductions and a data-driven approach. You will sharpen the value proposition across verticals and run discovery calls to uncover budget without asking directly.

Carry the SD number and relationships, represent Blackstone at events, and pair listening with instinct to identify hot leads in a fast-paced, low-bureaucracy environment.