Customer Support Specialist

Blackstone; Rapid City (SD); Hybrid; USD 54,000 - 83,000; Full time

Job summary

Blackstone in Rapid City, SD, is seeking a Customer Support Specialist to grow the company’s footprint through earned introductions and a data-driven approach. You will sharpen the value proposition across verticals and run discovery calls to uncover budget without asking directly.

Carry the SD number and relationships, represent Blackstone at events, and pair listening with instinct to identify hot leads in a fast-paced, low-bureaucracy environment.

Qualifications

• Working knowledge of CRM software and churn reduction skills.

Responsibilities

• Grow Blackstone's footprint one earned introduction at a time.
• Sharpen the Customer Support Specialist value prop for each vertical we touch.
• Run discovery calls that uncover budget without asking for it.
• Carry the SD number and the relationships that make it real.
• Represent Blackstone at trade shows, conferences, and local networking events.
• Pair Active Listening insight with gut feel to rank the hottest leads.

Skills

CRM Software

Churn Reduction

Design thinking

Customer curiosity

Job description

Pipeline math is unforgiving, and Blackstone's Customer Support Specialist thrives on it, turning ServiceNow into a predictable revenue habit. Everything here scales with you — $54,000 - $83,000 at 4 years, sales marketing ownership soon after, and a Blackstone ladder above.

Key Responsibilities

• Grow Blackstone's forward-thinking footprint one earned introduction at a time
• Sharpen the Customer Support Specialist value prop for each vertical we touch
• Run discovery calls that uncover budget without asking for it
• Carry the SD number and the relationships that make it real
• Represent Blackstone at trade shows, conferences, and local networking events
• Pair Active Listening insight with gut feel to rank the hottest leads

What You'll Bring

• Working knowledge of CRM Software alongside transferable Churn Reduction chops
• Design-led problem-solving that doesn't wait for permission
• Real curiosity about why Blackstone customers do what they do
• Mid-level-caliber judgment about when to elevate and when to absorb

Blackstone is a small but zero-bureaucracy SD company that punches well above its weight in the sales marketing space. Around here, "I don't know yet" is a perfectly respectable sentence and often the start of something good.

Take home $54,000 - $83,000, build your First Call Resolution under a mentor, lean on benefits, and shape a remote week that finally fits.

Re-confirmed open this morning, the mid-level seat at Blackstone stays available.

Bring 5 of grit or a fresh perspective; either way, this Customer Support Specialist role wants you.