Hybrid Customer Support & Renewal Specialist

Social Innovation Lab; Carlsbad (CA); Hybrid; USD 87,000 - 126,000; Full time

Benefits offered by this job

Hybrid work

Paid learning days

Mentor focused on growth

Job summary

Social Innovation Lab in Carlsbad, CA is seeking a Customer Support Specialist to drive qualified leads and signed contracts. The role emphasizes sponsorship lineups, renewal negotiations, and data-driven sales enablement with tools like HubSpot and ServiceNow.

Hybrid work is offered, along with paid learning days and mentorship focused on Conflict Resolution growth. The compensation range is $87,000–$126,000 per year.

Qualifications

• Experience thriving in a deadline-driven setting like Social Innovation Lab.
• Proven ability to deliver in an internship structure.
• Carlsbad grounding or ability to plant roots quickly.
• Comfort presenting to mid-level leadership.

Responsibilities

• Line up sponsorships that put Social Innovation Lab in front of buyers.
• Negotiate renewals before contract terms lapse.
• Use Conflict Resolution and Phone Etiquette to scale outbound efforts.
• Feed sales the ServiceNow signals that indicate buyer readiness.
• Mine churn data to craft compelling stories for stakeholders.

Skills

Sponsorships

Negotiation

Conflict Resolution

Phone Etiquette

Lead generation

ServiceNow

Education

Experience in deadline-driven environment

Tools

HubSpot Service Hub

Job description

Social Innovation Lab in Carlsbad, CA is seeking a Customer Support Specialist to drive qualified leads and signed contracts. The role emphasizes sponsorship lineups, renewal negotiations, and data-driven sales enablement with tools like HubSpot and ServiceNow.

Hybrid work is offered, along with paid learning days and mentorship focused on Conflict Resolution growth. The compensation range is $87,000–$126,000 per year.