Remote Customer Support Specialist — Growth Path

Essence Journey; California; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Remote work environment

Career growth opportunities

Job summary

Essence Journey in California is seeking a Remote Customer Support Associate to assist customers via email, chat, or approved channels while updating records.

You will respond to routine questions, escalate issues when needed, and ensure accurate information is maintained in customer systems.

This remote role supports independent work from a home office, with career growth opportunities and an inclusive, compliant work environment.

Qualifications

• Basic computer and internet skills.
• Ability to work independently in a remote environment.
• Previous customer service experience is helpful but not required.

Responsibilities

• Respond to customer inquiries by email, chat, or other approved communication channels.
• Assist with routine customer requests and concerns.
• Update customer records and maintain accurate information.
• Escalate issues when additional assistance is needed.

Skills

Basic computer and internet skills

Ability to work independently in a rem

Previous customer service experience

Job description

Essence Journey in California is seeking a Remote Customer Support Associate to assist customers via email, chat, or approved channels while updating records.

You will respond to routine questions, escalate issues when needed, and ensure accurate information is maintained in customer systems.

This remote role supports independent work from a home office, with career growth opportunities and an inclusive, compliant work environment.