Remote Customer Support Specialist: Growth & Experiments

Amazon Inc.; Dayton (OH); On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Full benefits

Flexible hours

Mentorship program

Job summary

Amazon Inc. in Dayton, OH is seeking a Customer Support Specialist to own and optimize the front line of sales marketing efforts. You will drive first-call resolutions, pursue referrals, and nurture a remote pipeline across cold calls, emails, and social outreach.

The role emphasizes experimentation with messaging, data-driven reporting, and close collaboration with leadership to align ad spend with revenue. Flexible hours and comprehensive benefits are included.

Qualifications

• 5 years of First Call Resolution experience
• Strong knowledge of sales marketing practices
• Comfort in fast-paced, problem-solving environment
• Willingness to ask questions to avoid costly mistakes
• Proven wins in Dayton, OH area

Responsibilities

• Chase the sales marketing whitespace no rep in OH has worked
• Stitch together a referral program Amazon customers want to share
• Walk the Dayton, OH territory and know it better than the map
• Prospect via cold calls, emails, and social selling to fill the remote pipeline
• Run experiments on sales marketing messaging and keep only what converts
• Build the Time Management report leadership checks before the OH review
• Keep a finger on competitor pricing across OH
• Close the loop between ad spend and revenue, dollar for dollar

Skills

First Call Resolution

Sales marketing

Remote project management

Job description

Amazon Inc. in Dayton, OH is seeking a Customer Support Specialist to own and optimize the front line of sales marketing efforts. You will drive first-call resolutions, pursue referrals, and nurture a remote pipeline across cold calls, emails, and social outreach.

The role emphasizes experimentation with messaging, data-driven reporting, and close collaboration with leadership to align ad spend with revenue. Flexible hours and comprehensive benefits are included.