Remote Customer Support Engineer: API, SQL & Onboarding

BairesDev

United States

Remote

USD 90,000 - 130,000

Full time

5 hours ago

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Benefits offered by this job

Remote work

Competitive USD pay

Hardware provided

Flexible hours

Parental leave

Job summary

BairesDev is a leading remote technology company seeking a Customer Support Engineer to provide high-level technical assistance and ensure smooth integrations for clients worldwide. You will diagnose REST API issues, analyze code and logs, execute SQL queries for insights, and guide partners through onboarding.

The role emphasizes clear communication and proactive problem solving in a 100% remote, global team.

Qualifications

5+ years of experience in Technical Support Engineering or a similar customer-facing technical role.
Proven expertise in REST API troubleshooting and integration support.
Strong ability to read and analyze application code and logs to identify error patterns.
Proficiency in using SQL for data querying and advanced technical troubleshooting.
Hands-on experience managing partner onboarding and technical communications.
Advanced proficiency in English.

Responsibilities

Diagnose and resolve complex REST API issues to ensure seamless data exchange between systems.
Analyze application code and system logs to identify, troubleshoot, and document technical bottlenecks.
Execute advanced SQL queries to extract data insights and facilitate technical problem-solving.
Oversee the technical onboarding process for new partners, ensuring successful integration with our services.
Provide clear and concise technical guidance to stakeholders, translating technical concepts into actionable steps.
Maintain high system reliability by proactively identifying recurring error patterns and implementing long-term fixes.