Remote Solutions Engineer: API & Onboarding Expert

BairesDev; United States; A distancia; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work from anywhere

Competitive USD compensation

Home setup provided

Flexible hours

Parental leave & holidays

Mentorship and growth

Descripción de la vacante

BairesDev is a 100% remote technology services company looking for a Solutions Engineer (Support) to help customers successfully integrate and operate our services on a global scale.

The role focuses on diagnosing complex REST API integrations, guiding partners through onboarding, and coordinating with internal teams to improve products. Strong English skills and hands-on customer-facing experience are essential.

Formación

• 5+ years of experience in Software Engineering, Technical Support, or Solutions Engineering.
• Proven expertise in troubleshooting REST APIs and providing technical integration support.
• Advanced proficiency in reading source code and writing complex SQL queries.
• Strong hands-on experience in customer-facing technical roles and partner onboarding.
• Excellent communication skills to bridge technical issues between customers and engineering teams.
• Advanced proficiency in English.

Responsabilidades

• Diagnose and resolve complex issues related to REST API integrations and technical workflows.
• Analyze source code and database records to identify root causes of reported incidents.
• Guide partners through the technical onboarding process, ensuring best practices are followed during implementation.
• Facilitate technical communication between external stakeholders and internal development teams to streamline product improvements.
• Develop technical documentation and troubleshooting guides to enhance self-service support capabilities.
• Monitor system health and customer feedback to proactively address potential integration friction points.

Conocimientos

REST API troubleshooting

SQL queries

Source code reading

Customer onboarding

English proficiency

Descripción del empleo

BairesDev is a 100% remote technology services company looking for a Solutions Engineer (Support) to help customers successfully integrate and operate our services on a global scale.

The role focuses on diagnosing complex REST API integrations, guiding partners through onboarding, and coordinating with internal teams to improve products. Strong English skills and hands-on customer-facing experience are essential.