Remote Customer Support Engineer | 24/7 Tech Troubleshooter

AutoRABIT; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

AutoRABIT is seeking a Customer Support Engineer to aid customers in demanding development environments. You will learn new products quickly, demonstrate top-notch troubleshooting, communication, and customer service skills, and advocate best practices for using our tools.

You will be the primary contact for new support requests, investigate and resolve issues, and collaborate with Sales, Engineering, and Product teams to enhance the overall customer experience.

Qualifications

• Bachelor's degree in computer science, engineering, or equivalent support experience.
• Experience in technical customer support or similar roles is required.
• Ability to learn new products quickly and troubleshoot complex environments.

Responsibilities

• Be the first contact point for new customer support requests.
• Drive technical issues to resolution through investigation and collaboration.
• Troubleshoot with Sales, Engineering and Product to improve customer experience.
• Communicate clearly with clients and adhere to SLAs.
• Support US-hours shifts, including potential weekends for 24x7 coverage.

Skills

Customer service

Communication

Troubleshooting

US work authorization

Education

Bachelor's in CS/Engineering

Tools

Salesforce

Git

Jenkins

Azure DevOps

CI/CD tools

Job description

AutoRABIT is seeking a Customer Support Engineer to aid customers in demanding development environments. You will learn new products quickly, demonstrate top-notch troubleshooting, communication, and customer service skills, and advocate best practices for using our tools.

You will be the primary contact for new support requests, investigate and resolve issues, and collaborate with Sales, Engineering, and Product teams to enhance the overall customer experience.