Remote Associate Customer Success Manager — Salesforce & DevOps

AutoRABIT Holding, Inc.

Atlanta (GA)

On-site

USD 80,000 - 90,000

Full time

14 days+

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Job summary

AutoRABIT is seeking an Associate Customer Success Manager to help customers maximize the value of the AutoRABIT platform. You will partner with customers and cross-functional teams to drive product adoption, maximize customer value, and contribute to customer retention and long-term success.

The ideal candidate has a customer-first mindset, strong communication skills, and experience with the Salesforce development ecosystem.

Qualifications

Customer-facing role in cloud-based/SaaS tech.
2-5 years in Salesforce development ecosystem.
Strong presentation, communication and empathy.
Experience with release-management, CI/CD or DevOps.

Responsibilities

Understand customers' objectives and contribute to strategic joint success plans with KPIs.
Partner with customers and internal teams to translate technical needs into product outcomes.
Support renewals by protecting recurring revenue and improving Net Retention Rate.
Promote license utilization and drive adoption for renewals.
Monitor product adoption and customer health; contribute to lifetime value.
Foster customer advocacy and reference-ability for new business growth.
Collaborate with sales, support, services, engineering, and partners.
Guide customers through upgrades, releases and new features.