Remote Tech-Savvy Customer Support Specialist

Motive; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance fully covered for you

Remote or Oklahoma City office

Job summary

Motive is seeking a technically skilled Customer Support Specialist to serve as a frontline contact for our dealer network. You will diagnose issues, communicate findings clearly, and collaborate with Product and Engineering to resolve cases.

The role emphasizes a customer-first mindset, strong problem-solving abilities, and capability to work across systems, APIs, and integrations while supporting a distributed US team.

Qualifications

• 2+ years in customer support or technical support in a fast-paced software startup or SaaS
• Strong technical aptitude to investigate problems across connected systems
• Customer-first approach balanced with technical judgment
• Highly organized with strong follow-through on initiatives
• Familiarity with customer support tools such as Pylon, Zendesk, or similar

Responsibilities

• Provide responsive customer support via email, phone, and Slack
• Investigate issues across data flows, databases, APIs, and integrations
• Take ownership from initial investigation through resolution with clear documentation
• Translate feedback into feature requests and defect reports for engineering
• Maintain and update support resources and documentation

Skills

Customer support

Technical aptitude

Problem solving

Organization

Support software

Tools

Pylon

Zendesk

Job description

Motive is seeking a technically skilled Customer Support Specialist to serve as a frontline contact for our dealer network. You will diagnose issues, communicate findings clearly, and collaborate with Product and Engineering to resolve cases.

The role emphasizes a customer-first mindset, strong problem-solving abilities, and capability to work across systems, APIs, and integrations while supporting a distributed US team.