Remote Technical Account Manager — SaaS & Customer Success

AutoRABIT Holding, Inc.; Northern (KY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

AutoRABIT Holding, Inc. is seeking a customer-facing Technical Account Manager for a 100% remote role in the United States. You will partner with customers to understand objectives, ensure value delivery, and drive renewals while coordinating with Sales, Support, and Engineering.

The role requires strong communication and Salesforce knowledge. Responsibilities include guiding customers through upgrades, features, and adoption, plus working with cross-functional teams to promote platform success

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in Technical Account Management, Customer Success, Solutions Engineering, or related roles preferred.

Responsibilities

• Understand customers' business and technical objectives and create success plans with KPIs.
• Promote value realization and drive renewals through adoption and cross-functional collaboration.
• Guide customers through technical milestones, upgrades, and new features of AutoRABIT.
• Collaborate with Sales, Support, Professional Services, and Engineering to ensure platform success.
• Monitor usage and health, and contribute to product roadmap with customer insights.

Skills

Customer-facing role

Presentation skills

Technical communication

Salesforce knowledge

Problem solving

Collaborative work

Education

Bachelor's degree

Tools

Salesforce

JIRA

Git

Job description

AutoRABIT Holding, Inc. is seeking a customer-facing Technical Account Manager for a 100% remote role in the United States. You will partner with customers to understand objectives, ensure value delivery, and drive renewals while coordinating with Sales, Support, and Engineering.

The role requires strong communication and Salesforce knowledge. Responsibilities include guiding customers through upgrades, features, and adoption, plus working with cross-functional teams to promote platform success