Remote Customer Support Coordinator - 8-Week Temp

Glocap Search; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Glocap Search client is seeking a remote Customer Support Coordinator for an 8-week contract to support during the busy season. This full-time temporary role requires 40 hours per week across staggered shifts, focusing on delivering exceptional support by phone, email, chat, and tasks in a fast-paced environment.

Responsibilities include triaging inquiries, scheduling, processing orders, and coordinating with internal teams.

Qualifications

• 1+ years of previous experience working in a high-volume call center environment or providing remote customer support.
• Demonstrated ability to de-escalate and resolve customer issues.
• Intermediate to advanced computer skills; familiarity with support software; Salesforce experience a plus.
• Ability to read, write, speak, and comprehend English effectively.

Responsibilities

• Complete inbound work in an omnichannel support environment, with a focus on phone calls and also handling emails, chats, and tasks.
• Perform administrative tasks per SOPs: scheduling/rescheduling appointments, processing cancellations/returns/warranties, providing order/shipping statuses, placing orders for supplies.
• Develop knowledge of products to provide Level 1 product support information.
• Route and address customer needs, including complaints, following current services policies.
• Meet department KPIs and maintain attendance expectations.
• Ensure customer privacy and data security; comply with verification and security protocols.
• Represent the company values in all interactions.
• Other duties as assigned.

Skills

Call center experience

Customer support

English proficiency

Spanish preferred

Salesforce experience

Remote work

Independent work

Communication skills

Tools

Salesforce

Job description

Glocap Search client is seeking a remote Customer Support Coordinator for an 8-week contract to support during the busy season. This full-time temporary role requires 40 hours per week across staggered shifts, focusing on delivering exceptional support by phone, email, chat, and tasks in a fast-paced environment.

Responsibilities include triaging inquiries, scheduling, processing orders, and coordinating with internal teams.