Remote Customer Support Coordinator (Flexible Growth)

Medium; North Carolina; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding and ongoing support

Growth opportunities

Collaborative team environment

Job summary

Medium is seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling in a remote environment. This role emphasizes clear communication, strong organization, and delivering a positive client experience.

You will work independently with digital tools, respond to inquiries, coordinate scheduling, maintain client records, and collaborate with internal teams to ensure a smooth, proactive support flow.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries with timely, professional support.
• Coordinate scheduling, reservations, and service requests.
• Maintain accurate client records in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Strong written and verbal comms

Excellent organizational skills

Comfortable using online systems

Remote task management

Customer service experience

Job description

Medium is seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling in a remote environment. This role emphasizes clear communication, strong organization, and delivering a positive client experience.

You will work independently with digital tools, respond to inquiries, coordinate scheduling, maintain client records, and collaborate with internal teams to ensure a smooth, proactive support flow.