Remote Client Support & Scheduling Coordinator

Medium; California (MD); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding and support

Career growth opportunities

Collaborative team

Job summary

Medium is seeking a dependable Customer Support Coordinator for a remote role in the United States. You will handle client inquiries, coordinate scheduling, maintain records, and support service-related activities while delivering a positive client experience.

This position emphasizes clear communication, organization, and independent work using digital tools, with growth opportunities within a collaborative team.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Written communication

Verbal communication

Organization

Remote tools

Multitasking

Customer service

Job description

Medium is seeking a dependable Customer Support Coordinator for a remote role in the United States. You will handle client inquiries, coordinate scheduling, maintain records, and support service-related activities while delivering a positive client experience.

This position emphasizes clear communication, organization, and independent work using digital tools, with growth opportunities within a collaborative team.