Remote Customer Support Coordinator - Organized & Proactive

Professional Travel Group; Maryland; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding and support

Growth opportunities

Job summary

Professional Travel Group is seeking a dependable Customer Support Coordinator for a remote environment. You will assist clients, manage support requests, and help coordinate scheduling and service-related activities, focusing on clear communication and organized workflows.

The role emphasizes attention to detail, responsiveness, and the ability to work independently using digital tools, with opportunities to grow and advance within a collaborative team.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Communication skills

Organizational skills

Online tools

Multi-tasking

Customer service experience

Remote work readiness

Tools

CRM software

Ticketing system

Email platforms

Job description

Professional Travel Group is seeking a dependable Customer Support Coordinator for a remote environment. You will assist clients, manage support requests, and help coordinate scheduling and service-related activities, focusing on clear communication and organized workflows.

The role emphasizes attention to detail, responsiveness, and the ability to work independently using digital tools, with opportunities to grow and advance within a collaborative team.