Remote Customer Support Consultant - Billing & Tech Help

SupportYourApp; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote work

USD salary compensation

No time-tracking

Full-time schedule

Job summary

SupportYourApp is seeking a remote Customer Support Specialist in the United States to assist users of a cloud file-sharing platform. You will handle chat and email inquiries, focusing on billing, usage guidance, account issues, and login questions.

Responsibilities include escalating unresolved tickets, reproducing issues with bug reports, and following SOPs. Strong English writing and at least 1 year of support experience are required; a stable internet connection is essential.

Qualifications

• 1+ year customer support experience with professional email writing.
• Experience with CRM or support systems (Zendesk, Intercom, Gorgias).
• Excellent English writing and communication (C1).
• Practical technical literacy, no coding required.
• Customer-oriented, detail-focused, adaptable.
• Stable internet connection (50 Mbps down / 40 Mbps up).

Responsibilities

• Communicate with customers of a cloud file-sharing platform via chat and email.
• Resolve inquiries related to billing, how-to-use, account and login questions.
• Escalate tickets to the client's internal team when unresolved.
• Reproduce reported issues and log bugs with bug reports.
• Follow internal guidelines and SOPs precisely.
• Share improvement suggestions and flag unusual product behavior.

Skills

Customer support experience

Professional email writing

Excellent English writing

Customer-oriented

Detail-focused

Adaptable

Tools

Zendesk

Intercom

Gorgias

Job description

SupportYourApp is seeking a remote Customer Support Specialist in the United States to assist users of a cloud file-sharing platform. You will handle chat and email inquiries, focusing on billing, usage guidance, account issues, and login questions.

Responsibilities include escalating unresolved tickets, reproducing issues with bug reports, and following SOPs. Strong English writing and at least 1 year of support experience are required; a stable internet connection is essential.