Technical Support Specialist

MeeBoss; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

MeeBoss is seeking a remote Technical Support Specialist to assist customers with technical issues via chat and email. You will troubleshoot problems, document interactions, and communicate solutions clearly to ensure a helpful support experience.

Responsibilities include responding to questions, guiding customers through fixes, and using CRM tools to track requests and resolutions, with a focus on practical, customer-friendly outcomes.

Qualifications

• 1+ year of technical support experience in chat/email.

Responsibilities

• Respond to customer questions through chat and email.
• Troubleshoot technical issues and guide customers through solutions.
• Document customer interactions, issues, and resolutions.
• Use CRM systems to track and manage support requests.
• Look for practical ways to resolve problems and provide a positive support experience.

Skills

Customer support

Troubleshooting

CRM systems

Written communication

Tools

CRM software

Job description

We’re hiring a remote Technical Support Specialist to help customers resolve technical issues through chat and email. You’ll troubleshoot problems, keep support records clear and accurate, and communicate solutions in a helpful, easy-to-understand way.

What You’ll Do

• Respond to customer questions through chat and email.
• Troubleshoot technical issues and guide customers through solutions.
• Document customer interactions, issues, and resolutions.
• Use CRM systems to track and manage support requests.
• Look for practical ways to resolve problems and provide a positive support experience.