Remote Customer Care Advisor – Meaningful Impact

Disabled Veteran Solutions; Bradford (PA); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Professional growth opportunities

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) seeks a dedicated Customer Care Advisor to join our remote team. You will deliver empathetic, high-quality support to members, navigate multiple systems, and troubleshoot inquiries with professionalism from home.

Ideal candidates bring at least 1 year in insurance operations or related remote roles, a high school diploma (bachelor’s preferred), and strong MS Office proficiency. Training is provided, with bilingual pay options and performance bonuses.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Responsibilities

• Deliver excellent customer service with empathetic communication.
• Support insured individuals with inquiries about benefits and coverage.

Skills

Active listening

Problem-solving

Empathy

Multi-tasking

Communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Web-based platforms

Job description

Disabled Veteran Solutions (DVS) seeks a dedicated Customer Care Advisor to join our remote team. You will deliver empathetic, high-quality support to members, navigate multiple systems, and troubleshoot inquiries with professionalism from home.

Ideal candidates bring at least 1 year in insurance operations or related remote roles, a high school diploma (bachelor’s preferred), and strong MS Office proficiency. Training is provided, with bilingual pay options and performance bonuses.