Remote Customer Support Associate - Growth & Benefits

Cengage Group; Honolulu (HI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation & holidays

401K

Healthcare

Performance reviews

Work from home assets provided

Job summary

Cengage Group in the United States is seeking a Customer Service Associate to handle inquiries about orders, adjustments, gratis copy requests, and product registrations across phone, email, cases and live chat.

You will navigate multiple internal systems, identify root causes, resolve issues and report trends to improve products, services and websites while benefiting from a work-from-home arrangement with provided assets and a comprehensive benefits package.

Qualifications

• Demonstrate professionalism and courtesy in customer interactions.
• Handle inquiries across multiple channels (phone, email, cases, live chat).
• Identify root causes and report trends to improve products and processes.

Responsibilities

• Achieve established quality, availability and productivity objectives.
• Commit to ongoing personal development.
• Mentor others by sharing acquired knowledge.
• Thrive in a team environment and work independently.
• Demonstrate multi-tasking and organizational skills.
• Possess a High School Graduate or GED.

Education

High School Graduate or GED

Job description

Cengage Group in the United States is seeking a Customer Service Associate to handle inquiries about orders, adjustments, gratis copy requests, and product registrations across phone, email, cases and live chat.

You will navigate multiple internal systems, identify root causes, resolve issues and report trends to improve products, services and websites while benefiting from a work-from-home arrangement with provided assets and a comprehensive benefits package.