Remote Customer Tech Support Specialist

Cengage Group; Cheyenne (WY); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Vacation accrual starting day one

401K with employer matched

Healthcare starting day one

Work from home position

Job summary

Cengage Group is hiring for a remote technical support role in the United States. The position involves providing live and non-live assistance for digital education solutions, diagnosing issues across operating systems, browsers, and connectivity. A dedicated home workspace and reliable high-speed internet are required.

You will document interactions thoroughly and communicate solutions clearly. The role emphasizes independent work, teamwork when needed, and ongoing product knowledge to help

Qualifications

• High school diploma required.
• Strong troubleshooting and analytical skills.
• Ability to work independently and in a team.
• Knowledge of Windows and Mac operating systems; proficiency in MS Office.
• Familiarity with major browsers and mobile devices.

Responsibilities

• Provide live and non-live support for a variety of digital solutions.
• Use administrative tools to analyze and troubleshoot issues reported by customers.
• Troubleshoot system requirements and connectivity-related issues.
• Escalate complex software development needs to the appropriate team.
• Detail customer interactions accurately in the ticketing system.
• Provide clear written and verbal instructions to customers and partners.
• Maintain up-to-date product knowledge to perform effectively.

Skills

High school

Independent work

Team collaboration

Organized

Windows OS

Microsoft Office

Browsers & mobile devices

Analytical thinking

Keyboarding

Quiet workspace

Education

High school diploma

Tools

Microsoft Windows

Apple macOS

Microsoft Office

Job description

Cengage Group is hiring for a remote technical support role in the United States. The position involves providing live and non-live assistance for digital education solutions, diagnosing issues across operating systems, browsers, and connectivity. A dedicated home workspace and reliable high-speed internet are required.

You will document interactions thoroughly and communicate solutions clearly. The role emphasizes independent work, teamwork when needed, and ongoing product knowledge to help