Remote EdTech Customer Support Specialist

Cengage Group; Anchorage (AK); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation accrual starting day one

401K with employer matched

Healthcare (medical, dental, vision)

Quarterly performance reviews

Work from home position

Job summary

Cengage Group is seeking a customer service-focused associate in a fully remote role in the United States. You will manage inquiries across orders, registrations, and general product questions via multiple channels, delivering a high-quality service experience.

The position emphasizes professionalism, attentiveness, and compassion, with opportunities to mentor others and work independently in a home-based setting.

Qualifications

• High School Graduate or GED is required.
• Ability to handle multiple inquiries and maintain quality service.

Responsibilities

• Handle inquiries about orders, adjustments, gratis copy requests, and general product questions via phone, email, cases and live chat.
• Navigate internal software while speaking with customers to clarify needs and resolve issues.
• Identify trends to improve products, services, and websites.

Skills

Multi-tasking

Education

High School Diploma or GED

Job description

Cengage Group is seeking a customer service-focused associate in a fully remote role in the United States. You will manage inquiries across orders, registrations, and general product questions via multiple channels, delivering a high-quality service experience.

The position emphasizes professionalism, attentiveness, and compassion, with opportunities to mentor others and work independently in a home-based setting.