Remote Education Support Specialist

Cengage Group; Cheyenne (WY); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Vacation accrual from day one

401K with employer matched

Healthcare coverage (medical, dental,视

Job summary

Cengage Group is seeking a dedicated customer service associate to handle inquiries across multiple channels, including phone, email, and live chat. You will clarify needs, identify root causes, and resolve issues while using multiple internal systems.

The role emphasizes teamwork, ongoing personal development, and a strong focus on customer satisfaction. It offers a work-from-home setup with provided assets and comprehensive benefits.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Achieve established quality, availability and productivity objectives to ensure overall success.
• Be committed to ongoing personal development.
• Build into other's success by sharing acquired knowledge through mentoring opportunities.
• Thrive in a team environment and also possess the ability to work productively and independently.
• Demonstrate solid multi-tasking and organizational skills.
• Possess a High School Graduate or GED.

Skills

Multi-tasking

Organizational skills

Education

High School Graduate or GED

Job description

Cengage Group is seeking a dedicated customer service associate to handle inquiries across multiple channels, including phone, email, and live chat. You will clarify needs, identify root causes, and resolve issues while using multiple internal systems.

The role emphasizes teamwork, ongoing personal development, and a strong focus on customer satisfaction. It offers a work-from-home setup with provided assets and comprehensive benefits.