Remote Customer Tech Support for Education Platform

Cengage Group; Anchorage (AK); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Vacation accrual + holidays

401K with employer matched

Healthcare coverage starting day one

Work from home with company assets

Job summary

Cengage Group is hiring for a remote, full-time customer support role focused on assisting students and educators with our digital solutions. You will troubleshoot, analyze issues, and coordinate with internal teams to resolve technical challenges across operating systems, browsers, and connectivity.

The position emphasizes independence, teamwork, and strong communication, with benefits and the ability to work from home supported by company assets. Prior support or technical experience is a plus.

Qualifications

• High school graduate.
• Ability to work independently and in a team.
• Organized self-starter with attention to detail.
• Knowledge of Windows OS and Microsoft Office; Apple OS preferred.
• Understanding of major browsers and mobile devices.
• Analytical and critical thinking for troubleshooting.
• Proficient keyboarding.
• Continually maintain technical/product knowledge.
• Quiet workspace with high-speed internet.

Responsibilities

• Provide live and non-live support for a variety of digital solutions.
• Use admin tools to analyze issues reported by customers.
• Troubleshoot and resolve issues related to system requirements (OS, browsers, plugins, connectivity).
• Identify issues needing software development/intervention and forward to the appropriate group.
• Capture customer feature requests and communicate upward.
• Detail customer interactions using a ticketing system.
• Provide clear written and verbal directions to customers and partners.

Skills

Independent worker

Team collaboration

Organized self-starter

Windows OS

Microsoft Office

Web browsers

Mobile devices

Analytical thinking

Typing

Technical knowledge

Quiet home office

Education

High school diploma

Tools

Ticketing system

Job description

Cengage Group is hiring for a remote, full-time customer support role focused on assisting students and educators with our digital solutions. You will troubleshoot, analyze issues, and coordinate with internal teams to resolve technical challenges across operating systems, browsers, and connectivity.

The position emphasizes independence, teamwork, and strong communication, with benefits and the ability to work from home supported by company assets. Prior support or technical experience is a plus.