Remote Student Support Specialist

Cengage Group; Billings (MT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation accrual

401K with employer matched

Healthcare coverage starting day one

Work from home

Job summary

Cengage Group is seeking a customer service associate to handle inquiries across orders, registrations, and online platforms from a home-based position in the United States. You will use multiple channels to assist customers and resolve issues, while navigating various internal systems to clarify needs and provide accurate solutions.

The role emphasizes teamwork, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school graduate or GED required.
• Experience delivering customer service across multiple channels (phone, email, chat).
• Ability to work in teams and independently; strong organizational skills.

Responsibilities

• Handle inquiries regarding orders, adjustments, gratis copy requests, company websites and registrations via phone, email, cases and live chat.
• Navigate multiple internal software applications while assisting customers to clarify needs and resolve issues.
• Identify root causes of inquiries and report trends to drive product, service, and website improvements.
• Mentor teammates and share knowledge to support team success.

Skills

Customer service

Multitasking

Communication

Mentoring

Team collaboration

Education

High School Diploma or GED

Tools

CRM software

Job description

Cengage Group is seeking a customer service associate to handle inquiries across orders, registrations, and online platforms from a home-based position in the United States. You will use multiple channels to assist customers and resolve issues, while navigating various internal systems to clarify needs and provide accurate solutions.

The role emphasizes teamwork, strong communication, and the ability to multitask in a fast-paced environment.