Remote Customer Support Associate – Education Tech

Cengage Group; Burlington (VT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation benefits

401K with employer matched

Healthcare starting day one

Quarterly reviews & advancement

Work from home

Job summary

Cengage Group is hiring for a remote, full-time customer service role. You will handle inquiries about orders, digital products, and registrations across phone, email, cases, and live chat. You will use several internal systems to resolve issues and report trends for service improvements.

We value teamwork, ongoing personal development, mentoring others, and strong multitasking and organizational skills. A high school diploma or GED is required.

Qualifications

• High School diploma or GED required.

Responsibilities

• Handle a variety of inquiries via phone, email, cases, and live chat.
• Navigate multiple internal software applications while clarifying needs and resolving inquiries.
• Identify trends to improve products, services, processes, and websites.
• Provide timely, professional customer service to endear customers to our products.

Skills

Multitasking

Organizational skills

Mentoring

Team player

Education

High School Diploma or GED

Job description

Cengage Group is hiring for a remote, full-time customer service role. You will handle inquiries about orders, digital products, and registrations across phone, email, cases, and live chat. You will use several internal systems to resolve issues and report trends for service improvements.

We value teamwork, ongoing personal development, mentoring others, and strong multitasking and organizational skills. A high school diploma or GED is required.