Remote Education Support Specialist

Cengage; Kentucky; Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation accrual

401K

Healthcare

Quarterly performance reviews

Work from home

Job summary

Cengage is seeking a customer service professional to join our team in handling inquiries across orders, adjustments, gratis copy requests, and digital product registrations through phone, email, cases and live chat. You will navigate multiple internal systems to resolve issues, clarify needs, and report trends to drive improvements.

The role emphasizes professionalism, attentiveness and courtesy, with a focus on delivering exceptional service and supporting customers across our learning

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Handle inquiries regarding orders, adjustments, gratis copy requests, company websites, digital product registrations and general product questions via phone, email, cases and live chat.
• Navigate multiple internal software applications while clarifying needs, identifying root causes and resolving inquiries.
• Identify trends to improve products, services, processes and websites.

Education

High School Graduate or GED

Job description

Cengage is seeking a customer service professional to join our team in handling inquiries across orders, adjustments, gratis copy requests, and digital product registrations through phone, email, cases and live chat. You will navigate multiple internal systems to resolve issues, clarify needs, and report trends to drive improvements.

The role emphasizes professionalism, attentiveness and courtesy, with a focus on delivering exceptional service and supporting customers across our learning