Remote Customer Support Advocate

Cengage Group; Omaha (NE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation accrual starting day one

401K with employer matched

Healthcare coverage starting day one

Quarterly performance reviews

Work from home position

Job summary

Cengage Group is seeking a remote customer service associate in the United States to handle orders, adjustments, gratis copy requests, and general product inquiries via phone, email, cases and live chat.

Associates navigate multiple internal systems, clarify needs, resolve issues and report trends for product and process improvements, while mentoring teammates and delivering quality service.

Qualifications

• Must have a High School Diploma or GED.
• Ability to handle inquiries via phone, email, cases and live chat.
• Strong multi-tasking and organizational skills.

Responsibilities

• Handle inquiries regarding orders, adjustments, gratis copy requests and general product questions via multiple channels.
• Clarify needs, identify root causes and resolve inquiries.
• Identify trends and report improvements to products, services and websites.
• Mentor and share knowledge to help others succeed.

Skills

Multi-tasking

Organizational skills

Teamwork

Communication skills

Education

High School Diploma or GED

Job description

Cengage Group is seeking a remote customer service associate in the United States to handle orders, adjustments, gratis copy requests, and general product inquiries via phone, email, cases and live chat.

Associates navigate multiple internal systems, clarify needs, resolve issues and report trends for product and process improvements, while mentoring teammates and delivering quality service.