Remote Customer Support Agent for Pet Tech

Halo Collar; United States; Remote; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision plans

401(k) with company match

Paid time off

Remote work from anywhere in the U.S.

Dog-loving team

Job summary

Halo Collar is seeking a Customer Support Agent to be the face of our brand. You will handle Tier 1 inquiries via video calls, chats, and emails, troubleshooting the Halo Collar, app, and connectivity issues with empathy.

You will join a supportive team, participate in QA, and help document issues while expanding product knowledge. This remote role requires weekend availability and a customer-first mindset to drive high CSAT and strong customer experiences.

Qualifications

• Experience in customer-facing roles.
• Strong troubleshooting of apps, connectivity, and devices.

Responsibilities

• Answer incoming video calls, chats and emails across channels.
• Provide empathetic, welcoming customer service.
• Lead customers toward issue resolution for Halo Collar, app, and connectivity.
• Record interactions accurately and completely.
• Identify recurring issues and flag trends to leadership.
• Participate in QA reviews and biweekly coaching discussions.
• Learn about products and best practices in customer support.

Skills

Customer support

Troubleshooting

Communication

Empathy

Attention to detail

Attendance

Coachable

Weekend shifts

Tools

CRM or ticketing system

Job description

Halo Collar is seeking a Customer Support Agent to be the face of our brand. You will handle Tier 1 inquiries via video calls, chats, and emails, troubleshooting the Halo Collar, app, and connectivity issues with empathy.

You will join a supportive team, participate in QA, and help document issues while expanding product knowledge. This remote role requires weekend availability and a customer-first mindset to drive high CSAT and strong customer experiences.