Remote Client Care Specialist - Pet Health Support

Mars Veterinary Health; United States; Remote; USD 27,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) with match

Fertility assistance

Parental leave

Wellness resources

Employee discounts

Job summary

Mars Veterinary Health is seeking a Client Care Agent for a remote role based in WA. You will serve as the frontline ambassador across phone, chat, email, and other channels, delivering compassionate support to pet owners and internal partners.

The pod-based model focuses on retention, growth, and efficient service delivery. Ideal candidates have a high school diploma, 1+ year in a client-facing role, and strong written and verbal communication skills.

Qualifications

• High school diploma or equivalent is required.
• Associate’s or Bachelor’s degree is preferred.
• 1+ year of experience in a client-facing role in a fast-paced, multi-channel environment.
• Experience with omnichannel communication (phone, chat, email) is preferred.

Responsibilities

• Handle high volumes of retention and growth contacts across phone, chat, email, and digital channels in a timely, professional, and empathetic manner.
• Support clients with appointment scheduling, service navigation, billing inquiries, and general pet care questions using established workflows and systems.
• Deliver accurate, consistent, and solution-oriented responses aligned with company standards and protocols.
• Resolve client issues end-to-end where possible, escalating complex cases appropriately.
• Maintain detailed documentation of all client interactions within CRM and systems.

Skills

Multichannel support

CRM systems

Clear communication

Remote work

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM systems

Scheduling tools

Customer service platforms

Job description

Mars Veterinary Health is seeking a Client Care Agent for a remote role based in WA. You will serve as the frontline ambassador across phone, chat, email, and other channels, delivering compassionate support to pet owners and internal partners.

The pod-based model focuses on retention, growth, and efficient service delivery. Ideal candidates have a high school diploma, 1+ year in a client-facing role, and strong written and verbal communication skills.