Remote Dog Training Support Specialist

Intellipet; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Fully remote

Impact on dogs and owners

Collaborative team

Insurance package

401(k) match

PTO

Job summary

Intellipet is seeking a Customer Support Specialist – Dog Training for a fully remote, full-time role. You will assist clients and trainers via phone, chat, and video while applying positive-reinforcement concepts to training programs.

The role requires excellent written and verbal communication, the ability to navigate multiple systems, and maintaining accurate records in a professional remote workspace.

Qualifications

• Minimum Qualifications: Customer support, client services, or call center experience
• Professional written and verbal communication skills
• Comfort supporting customers across phone, chat, and video
• Ability to navigate multiple systems while maintaining accurate records
• Strong judgment, organization, and time management
• Reliable high-speed internet and a professional remote workspace

Responsibilities

• Assist clients with program and service questions
• Support trainers and clients across multiple communication channels
• Resolve issues accurately and professionally
• Maintain clear case notes and follow-up records
• Coordinate information between clients, trainers, and internal teams
• Learn and reinforce Dog Academy program standards

Skills

Customer support

Communication skills

Multi-channel support

Time management

Remote work setup

Record keeping

Job description

Intellipet is seeking a Customer Support Specialist – Dog Training for a fully remote, full-time role. You will assist clients and trainers via phone, chat, and video while applying positive-reinforcement concepts to training programs.

The role requires excellent written and verbal communication, the ability to navigate multiple systems, and maintaining accurate records in a professional remote workspace.