Pet Software Support Specialist (Remote)

DaySmart; United States; Hybrid; USD 22,957 - 32,697; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision benefits

401k with company match

Open PTO

Flexible work environment

Job summary

A leading pet care software company is seeking an Associate Customer Support Representative. You will be the first point of contact for customers, providing exceptional support through various channels. The role demands problem-solving skills in a fast-paced environment, and candidates should have prior customer support experience and strong communication abilities. This position offers flexible work options including remote and hybrid opportunities.

Qualifications

• Previous experience in customer support, preferably in a SaaS environment.
• Excellent written and oral communication skills.
• Proficient in finding software solutions to business problems.

Responsibilities

• Provide phone, chat, and email support to customers.
• Troubleshoot technical issues and escalate complex problems.
• Train customers on software features and functionalities.

Skills

Customer support experience

Technical troubleshooting

Excellent communication skills

Detail-oriented

Tech-savvy

Tools

Salesforce

Intercom

Job description

A leading pet care software company is seeking an Associate Customer Support Representative. You will be the first point of contact for customers, providing exceptional support through various channels. The role demands problem-solving skills in a fast-paced environment, and candidates should have prior customer support experience and strong communication abilities. This position offers flexible work options including remote and hybrid opportunities.