Remote Pet Support Specialist — Flexible Part-Time

MaziCTools; United States; Remote; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible part-time schedule

Remote work options

Ongoing training and support

Employee discounts

Job summary

Chewy is seeking a Customer Support Specialist to join our remote, part-time team. You will be the first point of contact, handling inquiries via phone, email, and chat to support customers and enhance their shopping experience.

You will work across systems to resolve issues, educate customers on products and policies, and strive for first-call resolution while meeting key performance metrics.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation with a passion for helping people.
• Ability to work independently and collaboratively in a fast-paced environment.
• Exceptional problem-solving skills with attention to detail.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product information, order status, shipping inquiries, and other related concerns.
• Troubleshoot and resolve customer issues effectively and efficiently, striving for first-call resolution.
• Navigate multiple systems and platforms to access and update customer information accurately.
• Educate customers on Chewy's products, services, and policies to ensure a positive shopping experience.
• Collaborate with cross-functional teams to elevate complex issues and provide timely resolutions.
• Meet or exceed performance metrics, including response time, customer satisfaction, and quality standards.
• Continuously seek opportunities for process improvement to enhance the customer support experience.

Skills

Verbal and written communication

Customer service orientation

Independent and collaborative work

Problem solving

Multitasking across systems

Education

High school diploma or equivalent

Tools

CRM systems

Phone/email/chat platforms

Job description

Chewy is seeking a Customer Support Specialist to join our remote, part-time team. You will be the first point of contact, handling inquiries via phone, email, and chat to support customers and enhance their shopping experience.

You will work across systems to resolve issues, educate customers on products and policies, and strive for first-call resolution while meeting key performance metrics.