Remote Client Care Advocate for Pet Health

MARS Veterinary; Washington; Híbrido; USD 26 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Parental leave

Life insurance

Disability insurance

401(k) match

Commuter benefits

Legal plan

Health Savings Account

Flexible Spending Account

Mental health support

Student debt relief

Discounts

Resumo da oferta

Mars Veterinary Health in the United States is seeking a Client Care Agent to join our remote team in Washington. You will support pet owners via phone, chat, and email, help with appointment scheduling, billing inquiries, and care guidance, delivering empathetic, accurate responses using established workflows.

This remote role operates within a pod-based model and emphasizes retention and growth workflows, with opportunities for training, performance growth, and a supportive team environment.

Qualificações

• High school diploma or equivalent required; degree preferred.
• Experience in client-facing, multi-channel environments.
• Familiarity with omnichannel communication (phone, chat, email).
• Strong written and verbal communication; ability to multitask.

Responsabilidades

• Handle high volumes of retention and growth contacts across phone, chat, email, and digital channels.
• Assist with appointment scheduling, service navigation, and billing inquiries.
• Provide accurate, empathetic responses and document interactions in CRM.
• Work within a pod-based model to support client intake and outreach.

Conhecimentos

Client service

Multichannel support

CRM systems

Written communication

Verbal communication

Formação académica

High school diploma

Associate/Bachelor preferred

Ferramentas

CRM systems

Scheduling tools

Descrição da oferta de emprego

Mars Veterinary Health in the United States is seeking a Client Care Agent to join our remote team in Washington. You will support pet owners via phone, chat, and email, help with appointment scheduling, billing inquiries, and care guidance, delivering empathetic, accurate responses using established workflows.

This remote role operates within a pod-based model and emphasizes retention and growth workflows, with opportunities for training, performance growth, and a supportive team environment.