Remote Customer Support Specialist

Catalystcareernetwork; New York (NY); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible remote work

Training and ongoing support

Access to customer service tools

Professional development

Job summary

Catalystcareernetwork is seeking a dependable Customer Support Representative for a remote role. You will handle inquiries via phone, email, and online platforms, researching solutions and following up as needed to ensure customer satisfaction.

The ideal candidate is friendly, patient, organized, and comfortable providing support through multiple communication channels. Training and ongoing support are provided, with flexible scheduling and access to tools and resources.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service abilities.
• Patient and solution-oriented.
• Strong organization and attention to detail.
• Comfortable using computers and online systems.
• Ability to research information independently.
• Ability to work independently in a remote environment.
• Previous customer service experience is helpful but not required.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Provide clear and accurate service information.
• Identify customer needs and research appropriate solutions.
• Assist with routine questions and service requests.
• Provide timely updates and follow-up.
• Maintain accurate records of customer interactions.
• Help resolve customer concerns professionally.
• Coordinate with other resources when additional assistance is needed.
• Follow established procedures and service standards.
• Contribute to a positive customer experience.

Skills

Strong verbal and written comms

Excellent customer service

Patient and solution-oriented

Strong organization and attention to:

Comfortable using computers

Research information independently

Manage multiple customer requests

Reliable and professional

Remote work capable

Previous customer service experience (

Job description

Catalystcareernetwork is seeking a dependable Customer Support Representative for a remote role. You will handle inquiries via phone, email, and online platforms, researching solutions and following up as needed to ensure customer satisfaction.

The ideal candidate is friendly, patient, organized, and comfortable providing support through multiple communication channels. Training and ongoing support are provided, with flexible scheduling and access to tools and resources.