Remote Customer Success & Support Specialist

ForgeFit; Memphis (TN); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Ongoing training

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure customers have a smooth experience from order to installation. The role requires providing assistance through various channels and resolving issues efficiently. Ideal candidates will have over a year of experience in customer service, excellent communication skills, and a positive attitude. ForgeFit offers competitive pay, comprehensive benefits, and a supportive remote work environment to foster growth and development.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues quickly through collaboration.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Tools

CRM tools

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure customers have a smooth experience from order to installation. The role requires providing assistance through various channels and resolving issues efficiently. Ideal candidates will have over a year of experience in customer service, excellent communication skills, and a positive attitude. ForgeFit offers competitive pay, comprehensive benefits, and a supportive remote work environment to foster growth and development.