Remote Customer Experience Specialist

ForgeFit; Lewisville (TX); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k

Paid time off

Ongoing training and career growth opportunities

Collaborative remote work environment

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to enhance customer experiences from order to installation and beyond. This role involves responding to customer inquiries, resolving issues, and ensuring satisfaction through effective communication.

The ideal candidate has over a year of customer service experience and strong problem-solving skills. ForgeFit offers competitive pay, comprehensive benefits, and a fully remote work environment where you can thrive in a supportive team.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and troubleshoot issues.
• Track and resolve issues quickly by collaborating with teams.

Skills

Communication skills

Problem-solving skills

Organizational skills

CRM familiarity

Customer service experience

Interest in fitness

Job description

ForgeFit is seeking a Remote Customer Service Specialist to enhance customer experiences from order to installation and beyond. This role involves responding to customer inquiries, resolving issues, and ensuring satisfaction through effective communication.

The ideal candidate has over a year of customer service experience and strong problem-solving skills. ForgeFit offers competitive pay, comprehensive benefits, and a fully remote work environment where you can thrive in a supportive team.