Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Port Saint Lucie (FL); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision benefits

401k and paid time off

Ongoing training

Supportive remote work environment

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to ensure customer satisfaction from order to installation. Responsibilities include responding to inquiries through various channels, resolving issues, and tracking customer interactions using a CRM system. Ideal candidates have at least 1 year of experience in a customer-facing role, strong communication skills, and a positive attitude. ForgeFit offers competitive pay, comprehensive benefits, ongoing training, and a supportive remote work environment.

Qualifications

• 1+ years in customer service or support roles.
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities efficiently.

Responsibilities

• Respond to customer inquiries through phone, email, and chat.
• Help customers with orders, shipping, and product inquiries.
• Collaborate with internal teams to resolve issues.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Familiarity with CRM tools

Positive attitude

Job description

ForgeFit is looking for a Remote Customer Service Specialist to ensure customer satisfaction from order to installation. Responsibilities include responding to inquiries through various channels, resolving issues, and tracking customer interactions using a CRM system. Ideal candidates have at least 1 year of experience in a customer-facing role, strong communication skills, and a positive attitude. ForgeFit offers competitive pay, comprehensive benefits, ongoing training, and a supportive remote work environment.